Refund policy

1. **Extended Return Period**: We offer a generous 45-day return window from the date of delivery. This allows customers to feel confident in their purchase and provides ample time for returns.

2. **Pinterest Exclusive Benefits**: As a special offer for Pinterest users, we extend the return period to 60 days, showcasing our commitment to customer satisfaction within the Pinterest community.

3. **Flexible Options**: Customers can choose between a full refund, store credit, or exchange for another item of equal or lesser value. This flexibility caters to various preferences and ensures a positive shopping experience.

4. **No Restocking Fees**: We believe in transparent pricing, which is why we do not charge any restocking fees for returned items. Customers can return their purchases without any additional costs.

5. **Free Return Shipping**: To further enhance convenience, we provide prepaid return labels for domestic orders placed through Pinterest. International customers can enjoy discounted return shipping rates.

6. **Condition of Return**: Jewelry must be returned in its original condition, unworn, and with all packaging intact. This ensures fairness to both parties and allows us to maintain the quality of our products.

7. **Easy Return Process**: We offer a simple and user-friendly return process directly through our Pinterest storefront. Customers can initiate returns with just a few clicks, streamlining the experience. You can feel free to contact us jelanny.jewelry@gmail.com. 

8. **Dedicated Customer Support**: Our knowledgeable customer support team is available via email jelanny.jewelry@gmail.com or chat to assist with any return inquiries or concerns. We strive to provide prompt and personalized assistance to every customer.